Job information

 

Division/Unit: Services/Information & Communication Technology
Contract type: Permanent
Start date: 01.03.2025 or as soon as possible
Application deadline: 03.02.2025

 

 

 

Main goal

 

 

Join UEFA as an ICT Strategic Performance Expert and drive excellence by optimising ICT processes and maximising results with external vendors.

 

 

 

Key responsibilities

 

General ICT delivery lifecycle efficiency:

 

Handling the overall coordination between ICT teams to support long-term planning and the ICT strategy
Developing metrics, ensuring quality and improving services
Refining processes and improving documentation
Enhancing service efficiency and managing issues
Retaining knowledge and supporting IT service management

 

Management of the governance of vendors:

 

Acting as the main ICT contact for major contracts, collaborating with the procurement team on issues and performance
Maximising value from vendors and encouraging their investment in ICT relationships
Collaborating with the legal and finance teams to ensure that both parties meet their contractual obligations and maintaining clear communication
Monitoring compliance, addressing issues and benchmarking vendor performance
Aligning vendor activities with the ICT strategy and long-term planning

 

 

 

Experience:

 

 

At least 5 years’ experience working in ICT contract management or governance
Previous experience with major ICT outsourcing contracts and multicultural environments

 

 

Education:

 

 

Master’s degree in ICT or business administration, or an equivalent diploma
A governance-related certification such as CPCM, GRCP, CSMP would be an asset

 

 

Languages:

 

 

English: Proficient
Any other European language would be an asset

 

 

Other requirements:

 

 

Significant experience with ICT processes and ICT organisation models
Significant experience analysing and documenting processes, including leading workshops involving multiple stakeholders with various conflicting goals and constraints
Experience drafting documents and creating visually appealing charts or graphics
Knowledge of procurement and vendor management processes
Knowledge of IT service management and related concepts such as SLAs and KPIs
Knowledge of ICT frameworks such as ITIL and Cobit